eSIM activation guide — Singapore (DIGITEL 5G)
Clear, device-specific steps to activate your DIGITEL 5G eSIM profile in Singapore. Works for iPhone, Android and other eSIM-capable devices.
Before you start
- Confirm your device supports eSIM (check model and OS version).
- Have a stable Wi‑Fi connection for the download and activation process.
- Ensure your device is unlocked to accept alternative network profiles.
- Keep your QR code or activation code from DIGITEL 5G ready.
Activation steps (quick)
Choose your device below for step-by-step guidance. Use the QR code supplied by DIGITEL 5G or enter the details manually if needed.
- Open Settings > Cellular > Add Cellular Plan.
- Scan the QR code provided by DIGITEL 5G or enter details manually.
- Label the plan (e.g., DIGITEL 5G) and set default line preferences.
- Restart the device if the network does not register immediately.
- Open Settings > Network & internet > Mobile network > Add carrier.
- Scan the QR code or use Manual install to enter SM-DP+ and activation code if provided.
- Set the eSIM as your preferred data line or secondary line as needed.
- Confirm DIGITEL 5G network appears in network list after activation.
If QR scanning is unavailable, use manual install with SM‑DP+ address and activation code supplied in your DIGITEL 5G activation email. For some devices you may need to download a carrier profile via a link.
- Keep the activation email accessible during setup.
- Follow on‑screen prompts to complete profile download.
Troubleshooting
No network after activation?
Toggle Airplane mode off/on, ensure mobile data is enabled for the eSIM profile, and restart the device. If still not visible, remove and re-add the profile using the original QR/manual details.
QR code not scanning
Try increasing screen brightness, print the QR, or use manual install. Some cases require a carrier link — contact DIGITEL 5G support for a fresh link.
Multiple line settings
Assign which line is used for data, voice, and messages in your device settings to avoid missed calls or data usage on the wrong plan.
Device compatibility (summary)
| Device / Model | eSIM support | Notes |
|---|---|---|
| iPhone XR / XS / 11 / 12 / 13 / 14 / 15 | Yes | iOS 12.1+; recommended iOS 15+ for best stability |
| Google Pixel (3a and newer) | Yes | Android 10+; check Pixel support page for exact models |
| Samsung Galaxy S20 / S21 / S22 / S23 | Yes | One UI supports eSIM; confirm region unlock |
| Other brands (Huawei, Oppo, Vivo) | Varies | Some models support eSIM; check manufacturer specs |
Frequently asked questions
Contact & support
If you need live help with eSIM activation, our local Singapore team is available:
- + (65) 9 123-47-86 — Mon–Sat 09:00–18:00 SGT
- Digitelsg.com@gmail.com
- 10 Anson Road, Singapore 079903