Legal information — DIGITEL 5G

This page sets out the terms, notices and statutory information that govern use of Digitelsg.com and our services in Singapore, including mobile plans, prepaid SIMs and home internet products. It includes our compliance with Singapore laws such as the Personal Data Protection Act (PDPA) and consumer protection guidance.

Governing law: Republic of Singapore
Regulator: Info-communications Media Development Authority (IMDA)
Contact customer support

Terms of Service — summary

These Terms of Service govern the supply of our telecommunications services, SIM activation, plan changes, and other offerings. Full terms are provided at the point of sale and in written contract. Key points:

Services are subject to network availability and fair usage policies.
Plans and promotions may change; pricing errors will be corrected.
We reserve the right to suspend services for regulatory or safety reasons.

Data protection & PDPA (Singapore)

DIGITEL 5G processes personal data in line with the Personal Data Protection Act (PDPA). We collect personal data necessary to provide service (e.g., identification for SIM registration, billing information, usage data). We implement administrative, technical and physical safeguards to protect personal data from unauthorised access.

For full details about data handling, rights to access, correction and withdrawal of consent, see our Privacy Policy.

Data Protection Officer:

Data Protection Officer
privacy@digitelsg.com · +65 9123 4786

Your rights under PDPA

Access and obtain a copy of your personal data.
Request correction of inaccurate data.
Withdraw consent for certain use cases (subject to legal obligations).

Limitation of liability

To the extent permitted by law, DIGITEL 5G's liability for any loss arising out of or in connection with our services is limited to direct losses and capped at the amount paid for the relevant service during the 12 months preceding the claim. We are not liable for indirect, special or consequential losses.

Nothing in our terms limits liability that cannot be excluded by applicable law in Singapore.

Complaints and dispute resolution

If you have a complaint about billing, service quality, or other matters, please contact us first so we can resolve it promptly. If unresolved, you may escalate:

Contact DIGITEL 5G support via contacts page.
Escalate to our internal dispute team by emailing complaints@digitelsg.com.
If still unresolved, consumers may seek redress through the small claims mechanisms available in Singapore or IMDA consumer assistance channels.

Alternative dispute resolution

We encourage mediation and industry dispute resolution before formal proceedings. Where applicable, disputes will be governed by Singapore law and exclusive jurisdiction of Singapore courts, unless otherwise agreed.

Regulatory notices

DIGITEL 5G operates in compliance with relevant Singapore regulations for telecommunications. Services may be subject to lawful interception, network security reviews, and other regulatory requirements imposed by IMDA or other competent authorities.

We will comply with official lawful requests for subscriber information where required by Singapore law.

IMDA Contact Support

Key legal items (quick access)

Definitions used across these notices (e.g., "Service", "Subscriber", "Account") are as set out in our consumer terms. These notices apply to all users accessing Digitelsg.com and our service channels.

Network coverage and speed are affected by location, device and load. We do not guarantee uninterrupted or error-free service, but we aim to maintain high availability and will provide updates for known outages.

Refunds are handled in accordance with our sales terms and Singapore consumer protection rules. Non-refundable fees are disclosed at purchase. Number portability and plan transfers follow regulatory requirements and may require verification.

Updates to these legal notices

We may update these notices from time to time to reflect legal, regulatory or operational changes. Material changes will be published on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the updated terms.

Effective date: 1 January 2025