Privacy Policy

Last updated: 2025-01-01

This Privacy Policy describes how DIGITEL 5G ("we", "us", or "our") collects, uses, discloses, and safeguards personal data in connection with our services in Singapore, including SIM and mobile plans, best prepaid SIM Singapore, TPG plans Simba 5G, and home internet. We process personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable laws.

Data we collect. We may collect identification and contact details (such as name, email address, telephone number, postal address), account credentials, service usage information (including device identifiers, IP address, traffic volumes, and timestamps), billing information, support correspondence, and network diagnostics required to operate and maintain our services. Where legally permitted, we may receive information from number portability databases and identity verification providers.

Purpose of processing. We use personal data to provide and manage subscriptions, activate SIM or eSIM, deliver connectivity, troubleshoot issues, handle payments, detect and prevent fraud or abuse, fulfil legal obligations, communicate important service updates, and send administrative notices. With consent or where permitted by law, we may provide news about plan features or offers related to our services. You can opt out of non-essential messages at any time.

Lawful basis and consent. We process personal data on the basis of consent, contract performance, compliance with legal obligations, and legitimate interests such as ensuring network security and improving service quality. Where consent is relied upon, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

Disclosure to third parties. We may share data with trusted vendors that support provisioning, billing, logistics, customer support, number portability, and network operations. These parties are bound by confidentiality and data protection obligations and may process data only for specified purposes. We may disclose data to regulators, law enforcement, or courts when required by applicable law or lawful request, and in the context of corporate transactions subject to appropriate safeguards.

International transfers. Where personal data is transferred outside Singapore, we ensure that the recipient is bound by legally enforceable obligations to provide a standard of protection comparable to the PDPA, or we obtain your consent for the transfer where appropriate.

Retention. We retain personal data for as long as necessary to fulfill the purposes described above, comply with legal retention duties, resolve disputes, and enforce agreements. When data is no longer needed, we will delete or anonymize it in a secure manner.

Your rights. Subject to legal limits, you may request access to personal data we hold about you, ask for corrections, withdraw consent, and request information on our data protection practices. To exercise rights or raise questions, contact our Data Protection Officer at Digitelsg.com@outlook.com. We will respond within a reasonable period.

Security. We implement technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. Measures include access controls, encryption in transit where appropriate, logging, and staff training. While no system can be guaranteed as perfectly secure, we continuously improve our safeguards.

Cookies and similar technologies. We use necessary cookies to operate our website and may use analytics to understand aggregated usage patterns. You can manage preferences via your browser settings. For details, see this Privacy Policy and the Legal information section referenced below.

Children. Our services are intended for individuals who can lawfully enter contracts in Singapore. We do not knowingly collect personal data from children without appropriate consent.

Third-party links. Our pages may reference internal sections such as Legal information and Contacts. We are not responsible for practices of external sites if linked; we encourage reviewing their policies before providing personal data.

Updates to this Policy. We may update this Privacy Policy to reflect changes in law, technology, or our services. The revised version will be posted with an updated date. Material changes will be communicated through appropriate channels.

Contact. For any privacy request, please reach DIGITEL 5G at Digitelsg.com@yahoo.com or write to 10 Anson Road, Singapore 079903. You may also call + (65) 9 123-47-86.